Refund & Cancellation Policy

1. Overview

My Lengua Education (Proprietor: Chirag Malik), operating as Lingaso, provides digital writing analysis services. This Refund Policy outlines the circumstances under which refunds may be granted for purchased credits.

2. Nature of Product

Our service delivers instant digital analysis upon submission. Once credits are used to analyze writing, the service is considered "consumed" and is not eligible for refund.

3. Free Tier Analyses

4. Refund Eligibility

Credits may be refunded in the following situations:

• Technical Errors: Service malfunction prevented analysis completion (must be reported within 48 hours)
• Duplicate Charges: Accidental multiple charges for the same purchase
• Unauthorized Transaction: Payment made without account holder's consent
• Service Unavailability: Extended downtime (>24 hours) preventing service access

Credits are NOT refundable in these situations:

• Change of mind after purchase
• Used credits (analysis already performed)
• Accidental purchase by user (must report within 24 hours with proof)
• Dissatisfaction with AI analysis quality (subjective assessment)
• Credits expired (note: our credits never expire)

5. Refund Request Process

To request a refund, please contact us at:

Include the following information:

• Your registered email address
• Order ID / Transaction ID
• Date and amount of purchase
• Detailed reason for refund request
• Supporting screenshots (if applicable)

6. Refund Timeline

7. Refund Methods

Refunds are processed through Razorpay to the original payment source:

• Credit/Debit Cards: 5-7 business days
• Net Banking: 7-10 business days
• UPI: 3-5 business days
• Wallets: 2-4 business days

8. Cancellation Policy

Before Purchase: You may cancel at any time before completing payment.

After Purchase: Cancellation requests must be made within 24 hours with valid proof of accidental purchase. Subject to approval.

Subscription: We do not offer subscriptions - all purchases are one-time credit packs with no recurring charges.

9. Dispute Resolution

If your refund request is denied and you believe this is incorrect, you may escalate to our grievance officer. If still unresolved, disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, India.

10. Contact Information

11. Policy Changes

We may update this Refund Policy periodically. Changes will be effective immediately upon posting. Continued use of the service constitutes acceptance of the updated policy.

12. Business Details